TheGenepool.co.uk web site is operated by Genepool Distribution Limited , registered in England. Company Registration: 5109201 . Contact address: Genepool , PO Box 58 , Plymouth, Devon , UK PL90AD. VAT Registration: 840190747 . Email firstname.lastname@example.org
All goods will be dispatched within 48 hours of receipt of your order. The service we use, depending on destination will be Airmail, Swiftair or first class post.
A guide to delivery times is shown below but orders may be received quicker or slower depending on your postal service.
UK 2-3 days
Europe 6-8 days
US 10-14 days
Rest of World 14-21 days.
Orders Not Received
In the unfortunate event that you do not receive your order within 7 days of the suggested delivery times, please check our My Order page to check the date it was dispatched.
Damaged In Transit
The postal services are not perfect and occasionally you will receive goods damaged in transit. If this is the case, please contact us via email
Cancellation of Orders
Orders cancelled where items are out of stock will have no charge.
Orders can be cancelled before the items have been shipped, but will have a minimum £1.50 administration charge applied
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Genepool has no control over additional charges in relation to customs clearance. Genepool recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of record and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.
In the event of faulty goods please advise us by email within 7 days of receipt. Faulty goods to be returned to Genepool, PO BOX 58, Plymouth, Devon, UK, PL9 0WT and we will offer a refund or replacement items, whichever you prefer, once the returned goods have been checked. Duplicate orders; please contact us and we will sort it out.
Unwanted goods may be returned provided that they are in mint condition and may be subject to a restocking fee of up to 50% at our discretion. Postage costs to be paid by the purchaser. This does not affect your rights under UK Distance Selling regulations.
In the unlikely event that you do have to return any goods to ourselves, please contact info@TheGenepool.co.uk
Your credit card security is a major priority to us. To this end we use a secure payment service provider which uses the latest technology to protect your credit card information. It will under no circumstances release any details to any outside organisation. If however, you would prefer not to use this service you may fax or mail us the information.
TheGenepool.co.uk guarantees not to divulge your name, address, email address, credit card information or personal information to any third party without your permission.
We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations).
Sorry we are unable to supply minors (under the age of 18).
We accept no liability whatsoever for any consequential loss, excepting loss by injury or death.
We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on album detail pages or on the web site, which may contain technical inaccuracies or typographical errors.
All goods supplied are for personal use only and not to be sold or offered for re-sale.
We reserve the right to refuse to supply any person or company for any reason.
We shall have no liability to you for any failure to deliver your purchase ?? or any delay in delivery caused by any event or circumstances beyond our reasonable control.
If any part of these terms and conditions are held by an appropriate authority to be unenforceable, this shall not affect the enforceability of any other part of these terms and conditions.
These terms and conditions contain the whole of our agreement relating to your purchase, together with our web site prices and contact details.
You will become the owner of your purchases once they are delivered. However you shall not obtain any right of copyright (or similar rights) in your purchase of which any unauthorized use including copying, letting for hire or sale is strictly prohibited.
Submission of physical and digital product- copyright clearances
If you are an artist, individual or label submitting product to be sold on TheGenepool.co.uk website, or submitting digital tracks for sale via digital retail partners, it is essential that you have copyright clearance for all tracks (both master and publishing) and artwork, and the works belong to you. TheGenepool.co.uk and Genepool Distribution LTD accept no responsibility for any works which do not have these clearances
This agreement operates as a licence of rights and Genepool Distribution LTD exercises such rights as the principal and not as an agent in regard to digital distribution>
Our agreement shall be governed by English and the English Courts shall have exclusive jurisdiction over any disputes.